Assessment of patient satisfaction in inpatient department of Ayub Teaching Hospital Abbottabad, Pakistan.

Abstract

Objective: To assess level of patient satisfaction in inpatient department of Ayub teaching hospital Abbottabad. Study Design: Cross-sectional Observational study. Setting: Different Wards of Ayub Teaching Hospital (ATH) Abbottabad. Period: July 2022 to September 2022. Material & Methods: Three hundred five sample size was calculated by WHO sample size calculator. Data was collected through a self-administered questionnaire by convenient sampling technique. Six parameters were marked on a Likert scale from 0-4 and total score were categorized into high satisfaction, mediocre satisfaction and low satisfaction. Data was analyzed on SPSS Version 23. Results: 240(78.69%) patients were highly satisfied, 38(12.46%) were mediocrely satisfied, while 27(8.85%) had low satisfaction with registration process. 252(82.62%) patients were highly satisfied, (10.49%) were mediocrely satisfied while 21(6.89%) patients had low satisfaction with the courtesy received from the staff. 158(51.80%) patients were highly satisfied, 86(28.2%) were mediocrely satisfied while 61(20%) had low satisfaction from hygiene of hospital. Similarly patient satisfaction during hospital stay, technical and professional expertise of hospital staff and affordability of medical treatment was also measured. Overall patients satisfaction with all six parameters combined was: 177(58.03%) patients were highly satisfied, 100(32.79%) were mediocrely satisfied and 28(9.18%) patients had low satisfaction. Conclusion: The results of this study confirm that patient satisfaction was high in the setup studied. However this study was conducted in one hospital to make it generalize there is a need of more studies at larger scale involving more hospitals.