MEDICAL SERVICES

QUALITY & ITS ATTRIBUTES

Abstract

A better health care delivery system is dependent on many factors. For effective
health delivery, its important to identify those factors. Objectives: This study was conducted to
study the factors responsible for health care delivery system in a tertiary care hospital. Study
design: An exploratory study. Period: June 2015 to August 2015. Methods: The study was
conducted at Sir Ganga Ram hospital. Fifty doctors were interviewed on a designed Performa
to know the medical services quality & its attributes. Results: Quality of health services is
influenced by the factors related to patients, health care system and factors related to health
care providers. The factors related to patients were very important as seriousness for seeking
health services was dependent on these factors. Conclusion: Health services are dependent
on multiple factors. Factor related to patient’s attitude towards health services needs to be
addressed.