MEDICAL SERVICES

QUALITY & ITS ATTRIBUTES

Authors

  • Zohra Khanum Fatima Jinnah Medical University / Sir Ganga Ram Hospital Lahore
  • Amna Khanum
  • Fatima Khanum

DOI:

https://doi.org/10.29309/TPMJ/2016.23.03.1487

Keywords:

Medical services, Quality

Abstract

A better health care delivery system is dependent on many factors. For effective
health delivery, its important to identify those factors. Objectives: This study was conducted to
study the factors responsible for health care delivery system in a tertiary care hospital. Study
design: An exploratory study. Period: June 2015 to August 2015. Methods: The study was
conducted at Sir Ganga Ram hospital. Fifty doctors were interviewed on a designed Performa
to know the medical services quality & its attributes. Results: Quality of health services is
influenced by the factors related to patients, health care system and factors related to health
care providers. The factors related to patients were very important as seriousness for seeking
health services was dependent on these factors. Conclusion: Health services are dependent
on multiple factors. Factor related to patient’s attitude towards health services needs to be
addressed.

Author Biographies

Zohra Khanum, Fatima Jinnah Medical University / Sir Ganga Ram Hospital Lahore

MBBS, MCPS, FCPS (OBGY)
MCPS, DCPS, (Health Professions
Education)
Diploma in Advanced Gynecological
Endoscopic Surgery (France)
Gynecological Endoscopist
(European Academy)
Professor

Amna Khanum

Assistant Professor

Fatima Khanum

Assistant Professor

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Published

2016-03-10